December 29, 2017, 12:45:56 PM
Sometimes I wonder why I bother to work in the property management industry, as it is getting very weird with all the tenant issues and the lack of supply. There are tenants who think that just because they pay their rent, they own the property and think they can dictate to you how you do your job.
Over the years I have had to deal with some stupid shit but this recent case is over the top. I have a tenant, a couple, who are bullies. They lived here when I started working here and it all started with me not accepting their cash payment. Sorry, I was attacked too many times for cash in the office at rent time and I am not willing to put myself thru that anymore and I can say no. So I did. They went ballistic over that, even tried to video me not accepting the cash, even after I asked her not too. Then it was the BBQ. They refused to remove it even though the smoke goes into the neighbor’s windows.
Then it started with the apartment access for repairs. I tried, 3 times, to arrange for a contractor to enter to complete a repair and each time the tenant refused access, stating it wasn’t a good time for them for us to enter. After refusal, twice, the contractor refused to try again, which was their right. I then called another and they were also refused, so I gave up.
Then I had to get pest control done and they were part of the block. The first appt the pest control company screwed up and even though I personally called, texted, and emailed these tenants about the screwup to get verbal permission to enter for the next day, as per the RTA, and they said it was okay, but the next morning they refused entry. It took the 3rd appt to get done. Sure I could enter but I have no keys for this apartment and even if I did they have a dog that they use to prevent entry, as they do not contain this dog. Due to the refusal of entry and I ended up issuing a form n5 for interfering with the landlords, and neighboring tenants, interest in getting rid of the pests. That got us in the 3rd time.
Then the letters started… they were filled with accusations of racism against me, said I was out to get them and accusing me of wanting to gain entry to their apartment for some reason. They made it sound like their lives and their living arrangements are so interesting to me that I had to see. I have no personal interest in tenants like that. Accused me of calling their children some name and asking where they are from. Now to this point, I had no idea what the name meant. I had to ask someone. Goes to show how naïve I am when it comes to that stuff. To me, people are people. After all these years working in this industry, I don’t see the people, I just see the apartment number they live in. I can tell you if there are issues in the apartment and what the rent is, but if you ask me names, how many family members are there, even if they have kids, I have no idea. I am terrible with names. There was no mention in these letters of where this conversation supposedly took place, it was only a year later I found out that this alleged conversation took place in late June, when I first started working here, at some restaurant, that I went up to them while they were eating dinner at this place and asked them all kinds of personal questions. I went up to complete strangers and started asking personal questions. Who would do that? So, my question is why was this restaurant, and the dates it happened, not mentioned in any letters with the accusation? Also, why did it take over 2 months for them to say anything, as it only came out in Aug yet it allegedly happened in June? Not only that, I had no car at the time and was broke, as I just moved for a new job. How could I afford a restaurant after just moving? I was not working for 15 months before I got here as I was adjusting to new physical limitations from a medical condition I was diagnosed with. Not only that I have never been at this place. When I asked, of course, they have no proof that this even took place and they even picked a restaurant that is now long closed, so I can’t even follow up with them. How convenient….
Then this year came and I got a work order from them for maintenance in the bathroom ceiling. Just the one item, tho they say there were 3 issues afterward. Why were all not on the maintenance request if they were so important to get done? I gave notice the same day to enter 2 days later for that issue and the other one I knew about, and again I was met with refusal of entry and accusations at the door of racism and that I was “out to get all the black people evicted from the building”.
I was told at the door that I should have been there at 9 am that morning with a contractor to do the repairs, that I deliberately made them wait around all day for me to show up. After this refusal, I was fed up so I issued another form n5 to them and they still refused entry so we took them to the LTB and got an eviction based on the refusal of entry. Now before the tribunal hearing, we get an order from the City. Seems these tenants called the city and told them about various repairs in their apartment that management refused to repair. Once I informed the City that we were taking them for an eviction based on the refusal of entry to get these repairs done, they put the order on hold. Seems they didn’t inform the City inspector that we tried to get these repairs done but the tenants refused and wanted to dictate when we can enter and for how long, to get the repairs done. We all know that under the RTA, as long as notice of entry is given, for a specific reason, 24 hours in advance we can enter any apt. , no matter if the tenant agrees or not, but these tenants didn’t care. As they said at the hearing, it’s his home so he should have the right to who enters and when. It doesn’t work that way. Just because we won’t accommodate them at all times for times of entry for repairs, they say we are refusing to get them done. Where is the sense in that?
So now I am waiting on an appeal that they filed with the Divisional Court. In the meantime, they are still living here. They leave me alone but they still are trying to pull their shit. They posted a website with all the tribunal hearing paperwork, even the one for the hearing they canceled and this website is still full of accusations of racism against me and accusations that we refused to do their repairs. They are harassing me and its defamation of character. The thinking just does not make sense. All it states are that he tried to get repairs done for 2 and 1/2 yrs but there is no mention that each time we tried, he refused entry. He doesn’t even admit that even before I got here he refused entry to a contractor who notified him they were coming, but because they showed up while he was in the shower, he told them to come back in an hour. You really think an independent contractor will do that? They don’t need too. He left and didn’t return either. Tenants can’t dictate to a contractor like that, its the other way around or the contractor can leave. They don’t work for us, they work for themselves and we can’t tell them when and where to do the work. In all the comments they have in writing, of course, there is no mention that they are responsible for the repairs not being done. They don’t even say that they tried to work with us to get them done. It was all either at their convenience or it didn’t get done. As I can’t tell a contractor to be here at a certain time to do specific work that he hasn’t even seen, it didn’t get done. The times convenient for the contractor were not convenient for them and there was no leeway on their end. IT was their way or no way and as we couldn’t work their way, they say we are being difficult and refusing to get the work done?
Now the tribunal paperwork he has on this website also states why they were evicted, for the refusal of entry for repairs. That was the issue but they decided to bring false accusations in to detract away from their responsibility. They turn it around and make it all about this alleged racism on our end of why they were evicted. Even their appeal is based on the alleged racism, not the fact that was proven, that they consistently refused entry for repairs. At no time do they accept responsibility for the refusal of entries to their apartments for specific reasons. No time do they admit that the repairs are not done because they are being difficult and wanting them done at their convenience.
I filed a human rights complaint back in Aug as well due to the accusations as it is considered harassment. The website they put up with so many comments against me, the company I work for, even the hearing adjudicator we had, is considered harassment. The comments they made to other tenants here, trying to convince them that I am “a racist and bigot and out to get all the black people in the building”, is also harassment. The fact they tried to get a tenants association going in the building for the sole purpose to have the staff fired, is considered harassment. I have their harassment in writing. I have other tenants willing to speak up for what they were told as well. I have some of it in writing already for my human rights complaint. I have found comments they have made on group pages on Facebook about me, calling me a white woman, and this is also harassment, tho my name isn’t mentioned.
This case has become about them trying to save face, to try and convince others that they are the victim here and did nothing wrong and continue to do no wrong. They are bullies, out to try and prove something else to deflect everyone away from what they did and continue to do. They are using racism to get their own way. I won’t work with them so therefore I am a racist. Won’t I accommodate their schedule for entry? I am a racist. We are doing annual fire safety inspection and I was told I don’t need to enter their apartment cause they don’t feel it was required, as their smoke detector was replaced a couple of months before. As it’s not us but the Fire Safety company, all units are required to be checked so because I enforce it I am being racist and want to get into their apartment so badly that this is an excuse? They turn things around to fit their own scenario.
Ya wonder why I sometimes think I should get away from this job? I am so strict over paperwork so there is no opportunity for he said/she said scene, yet this happens all the time and my nerves can’t handle it like I use too. But, I don’t give in to bullies! I refuse to give in! I will be here the day the sheriff comes to evict them with a big smile on my face. The appeal they filed is BS and not about the reason they were evicted, the refusal of entry, but trying to make it all about racism and bigotry and will be dismissed, of that, I have no doubt. The rules of divisional court are very strict. Only the issue at the hearing will be heard, nothing else. They think they will be allowed to bring up stuff that wasn’t mentioned at the original hearing? Good luck with that.
The cut off for my Human Rights complaint is on January 8. That’s the day they have to file a response to my complaint. It will be interesting to see what it is if they even bothered to do one. Once the dismissal goes thru at divisional court the stay is lifted and we will be calling the sheriff to come and evict them.